Return policy

We want you to love your pieces as much as we loved creating them. If something isn't quite right, we’re here to help!

1. Return Window & Eligibility

• You have 3 days from the date of delivery to request an exchange or store credit return.

• To be eligible, items must be unworn, unused, and in their original packaging with proof of purchase.

2. Store Credit & Exchanges

• We offer Store Credit (via Gift Cards) or Direct Product Exchanges for eligible returns. We do not offer cash refunds for standard returns.

• A nominal fee of ₹200 is deducted from the return total to cover reverse shipping and restocking costs. The remaining balance will be issued to you as a Gift Card with 1-year validity.

3. Damaged, Defective, or Wrong Items

Please inspect your package as soon as it arrives! If your item arrives damaged, defective, or incorrect:

• Contact us within 24–48 hours at support@taffy.in with photos/videos of the issue.

• We will arrange a free replacement or a full refund to your original payment method at no additional cost to you.

4. Final Sale Items

• Items purchased during promotional sales, clearance events, or with specific discount codes are final sale and cannot be returned or exchanged unless they arrive damaged.

• Gift cards are non-refundable.

Need help with a return?

Send an email to support@taffy.in with your Order ID and a quick brief on the issue. Our team will guide you through the process!